Claims Procedure 

 

Quality problems must be reported to Schubert Nursery within 48 hours of receipt of product. Call 800.410.7111 to obtain a Loss and Damage Claim Form. Fax the completed claim form with your packing list to 888.883.5040. Claims generally take 1 week to process.

• As a courtesy to our customers, Schubert Nursery will file a claim with the freight carrier. In this circumstance, your credit will be limited by the amount allowed by the freight company. If you prefer to file a claim yourself, please contact us for the tracking numbers. Schubert Nursery cannot assume responsibility for damages caused by the freight carrier.
• Credit will not be given for broken or cracked plastic pots.
• Schubert Nursery cannot be held responsible for misunderstandings on orders taken over the phone. All phone orders are repeated to the customer, or a copy of the order is faxed/emailed to the customer unless the customer states that neither is necessary.
• Plants may not be protected against adverse weather conditions. Schubert Nursery and freight carriers explicitly disclaim any responsibility for damages due to weather.